Frequently Asked Questions
Everything you need to know about our services, pricing, and processes.
We serve B2B enterprises of all sizes — from owner-operators and growing SMEs to multinational corporations. Our clients span industries including healthcare, legal, logistics, technology, finance, and government. If your business needs professional interpretation, customer support, or freight dispatching, we have a solution for you.
Yes. Many of our enterprise clients use two or all three of our service lines. We offer bundled pricing with volume discounts for clients who engage us across interpreter services, call center support, and truck dispatching simultaneously. Contact our team for a custom multi-service proposal.
Our standard packages run on monthly rolling agreements with no long-term lock-in. Enterprise contracts typically include 6–12 month SLAs for guaranteed capacity and pricing. We are flexible and work with clients to find terms that align with their operational planning cycles.
For scheduled assignments, we recommend 24–48 hours notice. For urgent or same-day requests, our on-call interpreter network can typically respond within 1–4 hours depending on language pair and delivery mode. Emergency over-the-phone interpretation is available in under 60 seconds, 24/7.
Absolutely. All interpreters in our network hold recognised certifications (including ATA, AIIC, and region-specific credentials) and undergo a rigorous vetting process covering language proficiency testing, professional background checks, NDA signing, and performance monitoring. We do not use unvetted freelancers.
Yes. We offer certified document translation for legal proceedings, immigration applications, medical records, compliance documentation, and more. Each certified translation includes a signed declaration of accuracy and is accepted by courts, government agencies, and regulatory bodies.
Before going live, we conduct a comprehensive onboarding process that includes your product documentation, brand guidelines, call scripts, and a knowledge base review. Agents participate in supervised mock call sessions before handling live clients. We also provide ongoing training as your products or policies evolve.
Yes. We integrate with all major CRM platforms including Salesforce, HubSpot, Zoho, Pipedrive, Freshdesk, and most custom API-based systems. Every call, note, and disposition is logged directly into your CRM in real time so your team always has a complete, up-to-date customer record.
We dispatch a wide range of freight including dry van, flatbed, reefer, step deck, lowboy, and specialized loads. We work with owner-operators, small fleets, and large carriers across the continental United States, Canada, and cross-border Mexico lanes.
Our dispatch fee is calculated as a percentage of the gross load revenue (typically 5% for owner-operators, 4% for fleets). This means you only pay for results — there is no flat monthly fee for dispatch services. The percentage is deducted from the payment received before settlement to your account.
Still Have Questions?
Our team is happy to answer anything not covered here. Reach out directly — we typically respond within 2 business hours.
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